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Knowledge Base




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Knowledge Base

1. When can the product reach me? 

Normally, it will take us 10-14 days to tailor your dress. And the shipping time will differs according to shipping location, usually by DHL,3-7 days would be Ok. Usually the product can reach you in about 4 weeks.

2. Why are your prices so low?
We are an experienced wedding,prom dress manufacturer. All the dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your wedding dresses.

3. When should I order? 
Usually, you will receive your paid dress within 22 days after you confirmed you order. So we suggest you make your order 22-30 days before your need date to give us more time for re-confirming, making and shipping.  
4. When can I get my dress after ordering? 
We will send you an order confirmation email after getting your payment and order. If there is no question return, we will start to make your dress, which will take about 10-14 business days. When we ship your order, we will send you tracking number for you to track your order in person.
All dresses are shipped by air express company, e.g. UPS, DHL, an email will reach you when we ship your order for you to track on specific online tracking website.
5. Can I get a discount when I order in bulk? 
Yes, definitely you can! Purchase in bulk is always welcome!
Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships! 
6. Do I need to pay for taxes and duties? 
Usually, we would mark the parcel as a gift, and there is no need to pay for taxes and duties. But different country customs have different regulations, which we have no idea of. We do not take any responsibility for taxes and duties, and you'd better to inquire your local customs about this information. 
7. Who will take responsibility for product damage or loss during transit? 
Usually,there would be no damage,because we would pack the dress in one dust bag or thick plastic bag.They can protect the dress to be in good condition.If there is any problem of the dress please contact our customer services first. We will check this problem carefully and reply you within 24 hours. When you get your item, please check it before sign for it. Of course we will help you to solve this matter without any hesitation.
8. What payment options do you accept?
We accept credict card ,western union.


9. What items cannot be returned? 
Please refer to our Return & Exchange Policy
10. How to ship back my dress(es)? 
You have to contact our customer service to get a correct address and return code first. Because we have rights to reject any returned package if there are no return code from our customer service, or if the dress is not in the same condition as we have shipped you. 

11. How can I get refund if I have alredy shipped back my dress(es)? 
Usually, we need to check your order carefully to see whether it can match our return policy. If it matches, we will tell you how to deal with this matter by email. If we agree to refund, our customer service will email you the amount you will get. Pls be attention that if your order is not in the same condition as we have shipped you before, like having stains on it, you can not get any refund.

12. Do I need to pay for shipping fee if I send the item back to you?
Usually, we need to see whether your order problem correspond with our return policy first. We will pay for any mistakes we make. But if it is not our fault, then we will not pay for it.

13. How can I contact you about my order problems?
 You can contact our customer service at:  ;  .

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